Diabetrix® HCP Engagement Hub

Dr. Jennifer Martinez

Active
High Engagement
HCP Information
Specialty: Endocrinology
New York, NY
NYU Langone Health
Joined: 2023-03-15
Contact Information
j.martinez@nyulangone.org
+1 (212) 555-0123
Preferred Contact: Email
Assigned Rep: Sarah Chen
Professional Background
Experience: 5+ years with diabetes medications
Patient Volume: 150+ diabetes patients monthly
Areas of Interest
CGM TechnologyInsulin TherapyPatient Education
Engagement Summary
Total Interactions
12
Last Contact
2023-10-16
Engagement Level
High
Quick Actions
🎯 Script Performance & Conversion Analytics
Script Success Rate
87%
+12% vs avg
Prescription Intent
73%
High likelihood
Engagement Score
9.2/10
Excellent
Trust Building
95%
Strong rapport
Objection Handling
8.7/10
Excellent
Follow-up Likelihood
82%
Very high
💬 Conversation Intelligence
Key Topics Discussed:
Prior Auth
Side Effects
Dosing
Sentiment Trend:
Positive (improving)
Question Types:Clinical (60%), Process (40%)
Response Quality:
4.8/5 (HCP rated)
🎯 Marketing Insights
Key Pain Points:PA complexity, Time constraints
Value Propositions Resonated:
Efficacy
Support
Content Gaps Identified:Patient starter guides
Competitive Mentions:None (good positioning)
🤖 AI-Powered Recommendations for Field Force
Next Best Action
Send patient starter guide within 24h - HCP specifically requested this
Script Optimization
Lead with PA support - this HCP's #1 concern across conversations
Timing Insight
Best contact time: 10-11 AM (based on response patterns)
  1. Prior Authorization2023-10-16 at 10:30 AM
    Text Message
    Completed
    15 minutes
    Outcome: PA forms submitted successfully
    Rep: Sarah Chen
  2. Product Training2023-10-10 at 2:15 PM
    Rep Visit
    Completed
    45 minutes
    Outcome: Reviewed latest clinical data and dosing guidelines
    Rep: Sarah Chen
  3. Sample Request2023-10-05 at 11:20 AM
    Concierge Chat
    Completed
    8 minutes
    Outcome: Samples shipped to clinic
    Rep: Sarah Chen
  4. Clinical Data Request2023-09-28 at 4:00 PM
    Email
    Completed
    Outcome: CV outcomes study data provided
    Rep: Sarah Chen
  5. Follow-up Question2023-09-22 at 3:45 PM
    Text Message
    Completed
    5 minutes
    Outcome: Patient response question answered
    Rep: Sarah Chen
  6. Prior Authorization2023-09-20 at 9:30 AM
    Phone Call
    Completed
    12 minutes
    Outcome: PA process guidance provided
    Rep: Sarah Chen
  7. Product Information2023-09-15 at 1:45 PM
    Concierge Chat
    Completed
    6 minutes
    Outcome: Prescribing information shared